Data Protection

Your personal information is encrypted and stored securely using industry-leading standards.

No Third-Party Sharing

We never sell or share your data with third parties for marketing purposes.

Your Rights

You have full control over your data with rights to access, correct, and delete information.

Secure Transactions

All payment and financial data is protected with bank-grade 256-bit SSL encryption.

1. Introduction

This Privacy Policy governs the manner in which raja10 collects, uses, maintains, and discloses information collected from users (referred to as "you," "your," or "Player") of the raja10 platform accessible at https://raja10.cam (the "Platform"). This policy applies to the Platform and all services offered by raja10.

By registering an account or using raja10 services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not access or use the Platform.

2. Information We Collect

raja10 collects personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and ensure platform security. The types of information we collect include:

2.1 Information You Provide Directly

When you register for an account, make deposits or withdrawals, or contact customer support, you voluntarily provide the following information:

  • Personal Identification: Full legal name, date of birth, gender, nationality
  • Contact Information: Email address, phone number, residential address
  • Account Credentials: Username, password, security questions
  • Financial Information: Bank account details, e-wallet information, payment card details (for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja transactions)
  • Identity Verification Documents: Government-issued ID (Indonesian KTP, passport, or driver's license), proof of address, selfie verification photos
  • Communication Records: Correspondence with customer support via email, live chat, or phone

2.2 Information Collected Automatically

When you access the raja10 Platform, we automatically collect certain technical and usage information:

  • Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
  • Connection Data: IP address, geographic location (country, city), internet service provider
  • Usage Data: Pages visited, time spent on pages, games played, betting history, deposit and withdrawal transactions, login timestamps
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags (see Section 7 for detailed cookie policy)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment Processors: Transaction verification data from banks and payment providers
  • Identity Verification Services: Age verification, identity authentication, and fraud prevention data
  • Game Providers: Game session data, betting patterns, win/loss records from licensed game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming

3. How We Use Your Information

raja10 uses collected information for the following purposes:

3.1 Service Provision and Account Management

  • Creating and managing your player account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing access to casino games, sports betting, and other gaming services
  • Tracking betting history and account balances
  • Managing bonuses, promotions, and VIP program benefits

3.2 Legal and Regulatory Compliance

  • Verifying your identity and age to ensure you are 21 years or older
  • Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Meeting licensing requirements and regulatory reporting obligations
  • Responding to legal requests from government authorities and law enforcement

3.3 Security and Fraud Prevention

  • Detecting and preventing fraudulent activity, money laundering, and collusion
  • Monitoring for bonus abuse and violation of Terms and Conditions
  • Protecting the integrity of games and betting markets
  • Investigating disputes and resolving player complaints

3.4 Communication and Customer Support

  • Responding to customer inquiries via live chat, email, and phone
  • Sending transactional communications (deposit confirmations, withdrawal updates, account notifications)
  • Providing information about new games, promotions, and platform updates (with your consent)
  • Sending responsible gaming reminders and self-exclusion confirmations

3.5 Platform Improvement and Analytics

  • Analyzing user behavior to improve platform design and functionality
  • Conducting market research and player satisfaction surveys
  • Testing new features and game integrations
  • Optimizing payment processing and withdrawal times

4. Data Sharing and Disclosure

raja10 does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating the Platform, including:

  • Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
  • Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft to deliver game content
  • Identity Verification Services: Third-party KYC providers to verify age and identity
  • Cloud Hosting Providers: Secure data storage and platform infrastructure services
  • Customer Support Tools: Live chat and ticketing system providers

All service providers are contractually obligated to protect your data and use it only for the purposes specified by raja10.

4.2 Legal Obligations

We may disclose your information when required by law, including:

  • Compliance with court orders, subpoenas, or legal processes
  • Cooperation with law enforcement investigations
  • Regulatory reporting to gaming authorities and financial regulators
  • Protection of raja10's legal rights and interests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email or prominent notice on the Platform if such a transfer occurs.

5. Data Security

raja10 employs industry-leading security measures to protect your personal and financial information:

5.1 Technical Security Measures

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by online banks.
  • Firewall Protection: Multi-layered firewall systems prevent unauthorized access to our databases.
  • Secure Data Storage: Personal information is stored on encrypted servers in secure data centers with restricted physical and digital access.
  • Regular Security Audits: Independent third-party security audits are conducted regularly to identify and address vulnerabilities.

5.2 Access Controls

  • Only authorized raja10 personnel with legitimate business needs can access personal data.
  • All employees undergo background checks and sign confidentiality agreements.
  • Access logs are maintained and monitored for unusual activity.

5.3 Your Responsibility

While raja10 implements robust security measures, you also play a critical role in protecting your account:

  • Choose a strong, unique password and change it regularly
  • Do not share your login credentials with anyone
  • Log out after each session, especially on shared or public devices
  • Enable two-factor authentication if available
  • Report suspicious activity immediately to customer support

6. Data Retention

raja10 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account is active, we retain all account information, transaction history, and gaming records to provide continuous service.

6.2 Closed Account Data

After you close your account, we retain certain information for the following periods:

  • Financial Records: Minimum 7 years to comply with tax and financial regulations
  • Identity Verification Documents: Minimum 5 years for AML/KYC compliance
  • Gaming History: Minimum 5 years for dispute resolution and regulatory requirements
  • Communication Records: Minimum 3 years for customer service quality and dispute resolution

6.3 Data Deletion

After the required retention period expires, personal data is securely deleted or anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Cookies and Tracking Technologies

raja10 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content.

7.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Enable core functionality such as login, navigation, and secure access to your account Session / Persistent
Performance Cookies Collect anonymous data about how users interact with the Platform to improve performance Persistent (up to 2 years)
Functionality Cookies Remember your preferences (language, currency) for a personalized experience Persistent (up to 1 year)
Analytics Cookies Track page views, traffic sources, and user behavior for statistical analysis Persistent (up to 2 years)

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain Platform features or using the Services effectively.

8. Your Privacy Rights

As a raja10 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your Account settings or by contacting customer support.

8.3 Right to Deletion

You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that we must retain certain information for financial auditing, AML compliance, and dispute resolution purposes.

8.4 Right to Restriction of Processing

You can request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your personal data for direct marketing purposes. We will cease such processing immediately upon receiving your objection.

8.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection team at [email protected] (plain text, not a clickable mailto link). We will respond to your request within 30 days. You may be required to verify your identity before we process your request.

9. International Data Transfers

raja10 operates internationally and may transfer your personal information to servers located outside of Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by international data protection authorities
  • Ensuring recipient countries have adequate data protection laws
  • Using secure transfer mechanisms and encryption during transit

10. Children's Privacy

raja10 services are strictly for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover that a person under 21 has provided personal information, we will immediately delete such information and close the account. If you believe a minor has registered an account, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

raja10 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via:

  • Email notification to your registered email address
  • Prominent notice on the Platform homepage
  • In-platform notification upon your next login

The "Last Updated" date at the top of this document indicates when the Privacy Policy was last revised. Continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how raja10 handles your personal information, please contact us:

  • Email: [email protected] (plain text, not a clickable mailto link)
  • Live Chat: Available 24/7 on the Platform
  • Response Time: We aim to respond to all privacy inquiries within 48 hours

Your Data is Safe with raja10

We are committed to maintaining the highest standards of data protection and privacy. All personal information is encrypted, stored securely, and never shared with third parties for marketing purposes. If you have concerns about your privacy or data security, our support team is available 24/7 to assist you.

For more information about how we protect your account, please visit our Terms & Conditions page.

Questions About Your Privacy?

Our customer support team is available 24/7 to answer any questions you have about this Privacy Policy or how we protect your personal information.

View FAQ Terms & Conditions Back to Home